FAQ

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

Express Shipping takes 3 to 5 business days.

Standard Shipping takes 7 to 10 business days to ship to the US and UK; and 7 to 15 business days to ship to other countries.

Due to global supply chain challenges, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer Free Standard Shipping for orders over $250 and we offer Free Express Shipping for orders over $400.

Yes, we ship our products all over the globe.

Order

We pack our orders fast, so please get in touch ASAP if you'd like to cancel your order.

If it hasn't been packed or shipped yet, we'll be able to cancel and refund you the full amount. Please contact orders@anmybui.com with your order number and wait 48 hours for a response.

Please note: Orders that have already been shipped cannot be canceled.

Anmy Bui London is not responsible for any import duties, taxes, customs fees, brokerage fees or any other charges issued by your local government. These charges are the responsibility of the recipient and the funds are received exclusively by your local government.

Returns & Refunds

Please find all exchange information here.

Please find all returns information here.

Items bought in sale or in store are not eligible for a return OR exchange, only store credit.

Postage for a return is covered by the customer. Anmy Bui will cover postage if the item is faulty, however, this is subject to our returns policy that you can find here.